This policy explains how information submitted through the Spode website may be handled. Most information we receive comes from business inquiries: name, email address, company, country, phone number, product interest, and the details you choose to include in a message. We use that information to understand your request and respond with appropriate collection, service, or buyer support guidance.
We may collect contact details, inquiry context, product interests, and ordinary technical information related to website use. The message field is voluntary, but it is helpful when it describes the retail environment, seasonal window, target collection, or display requirement. Please avoid including sensitive personal information or confidential commercial material unless it is necessary and you are authorized to share it.
Information is used to answer inquiries, prepare collection recommendations, improve communication quality, maintain records of buyer conversations, and support website operation. We may refer to submitted context when following up on assortment planning, craft review requests, or product category discussions.
Information may be shared internally with team members who need it to respond. We do not sell inquiry information. Records may be retained for a reasonable period so future conversations can reference previous requests, seasonal timing, or collection preferences.
You may ask for correction or removal of your inquiry information by contacting us. Some records may need to be retained where required for legitimate business, legal, or security reasons. By using the form, you acknowledge that we will process the information you submit for the purposes described here.
We use reasonable administrative and technical practices intended to protect inquiry information from unauthorized access, loss, or misuse. No website transmission can be guaranteed as perfectly secure, so you should avoid sending payment details or highly sensitive material through the general inquiry form. If a request requires confidential commercial information, ask for an appropriate communication channel before sending it.
This policy may be updated as website features, inquiry workflows, or business practices change. The version available on this page is the current website reference. Continued use of the site after an update means you accept the revised handling terms for information submitted after that point.